timeline Timeline. October 6, 2019 October 15, 2019 November 1, 2019 November 14, 2019 December 5, 2019 January 2019 April 30, 2019 Postcards Introducing Program Begin Arriving in Mailboxes Opt-Out Letters Arrive National Grid Winter Rates Begin Opt-Out Period Ends Electricity Supply Begins Flow from Direct Energy Services, LLC (Program Supplier) New Program Rate Reflected on First National Grid Bill for Previous Month’s Service National Grid Winter Rates End October 6, 2016 Postcards Introducing Program Begin Arriving in Mailboxes 75%