Gloucester CEA does not replace National Grid, the electric utility in Gloucester, which still continues to deliver electricity, repair outages and manage all billing, so participating customers continue to receive one bill from the utility. The program offers alternatives for the Supply portion of your bill. See the Understanding Your Bill section on the National Grid’s website to see the difference between Supply and Delivery sections.
The program is open to electricity customers in Gloucester – whether they are a resident, a business, a renter or an owner.
The program has voluntary participation and automatic enrollment.
- Voluntary participation: customers can leave the program at any time without penalty.
- Automatic enrollment for new customers: In Gloucester, most residential and business customers are already enrolled in the program. New customers or newly eligible customers will periodically be sent a Customer Notification Letter notifying them of their choice to participate in the program or leave before it starts (opt out). Customers have 30 days to make a choice and those who do not opt out are automatically enrolled in the program. To enroll sooner, use our online forms.
- Opt-in required for some: Those Gloucester residents and businesses who have already chosen an electricity supplier other than National Grid will not receive the Customer Notification Letter, though they can voluntarily opt in to the program at any time. The Department of Public Utilities advises all customers of third party suppliers to check their contract terms as their supplier may charge them a fee or a penalty to leave before the end of their contract with their supplier.
Solar Electricity Consumers will continue to receive their net metering credits while participating in the program.
Budget Plan or Eligible Low-Income delivery rate consumers will continue to receive those benefits from the utility.
Questions & Support
Have questions or need help? Please visit the support page, which contains the contact information for the current program supplier and a form for comments.